Return Policy / Refund Policy

Return policy

We understand that receiving a damaged or incorrect item can be disappointing. At Kobeyashi Arcade, we strive to provide high-quality products, but in the rare event that you receive a damaged item or incorrect item, we offer a refund in points. However, please note that shipping fees will be deducted from the full product amount.

"To initiate the return process for a damaged item or incorrect item, we kindly request that you contact us within ten (10) days of receiving your shipment. Please email your return inquiries to support@kobeyashiarcade.com, and our Customer Support Representative will guide you through the return procedure.

In order to qualify for a refund in points, the damaged item or incorrect item must be returned to us for inspection. Please ensure that the item is in its original packaging and includes all accessories, plastic packaging, and any other items that came with it.

Please be aware that the buyer is responsible for covering the return shipping costs. Once the inspection is completed, we will process the refund in points, deducting the applicable shipping fees.

We appreciate your understanding and cooperation in following our return policy. If you have any further questions or concerns, please don't hesitate to reach out to us. Our Customer Support Representative will evaluate your request within 48-72 hours.

Kobeyashiarcade.com only accepts returns for damaged items or incorrect item purchased at Kobeyashiarcade.com.

Thank you for choosing Kobeyashi Arcade as your destination for high-quality collectible items..

Refund policy

At Kobeyashi Arcade, once you have converted money to in-game currency in the form of spins or points, we do not offer refunds. We encourage you to make your purchases carefully and consider the number of points you will receive before completing a transaction.

We strive to provide a fair and transparent experience for our users, and we want to ensure that you are satisfied with your in-game currency purchases. If you have any questions or concerns regarding your purchase, please feel free to contact our customer support team, and we will be happy to assist you.

Thank you for your understanding and for being a valued member of the Kobeyashi Arcade community.